Here are a few troubleshooting tips if you are experiencing an issue logging into your WorkDove account.

If you receive a Username not Found message use the steps below:

1. Be sure you are using the relevant company email. The entire email address is required. If you do not have a company email address, be sure to use the appropriate personal email.

2. Double check your email address for typos. For users who recently had a name change - try logging in with both your previous name email and your new email.

3. If your organization uses alias emails (i.e. [email protected] and [email protected]) try using both options.

4. Ensure you have been added as an Active User in WorkDove. You may be attempting to login before your user account has been created. Reach out to your Administrative user or HR team to ensure you have been added.

5. If your organization uses SSO, you may need to check with your internal IT team for authentication. Be sure you are using the same email (or the username with the same email) to log into your SSO network.

If support is offline, reach out to your HR team and have them verify your email matches the email on file in WorkDove.

If you are using a link from an email notification to login, be sure to open the link in a compatible browser. Links will attempt to open in your computer's default browser. Internet Explorer is not compatible.

If you forgot your Password, enter your email on the first page of the login and use the Forgot Password link on the password page to receive an email link to reset.