To ensure smooth communication, we recommend your organization whitelist our email domain (@workdove.com).
If your organization has whitelisted our domain and your team is still not receiving emails, there could be several reasons for this. The most common issue is related to the email address. Follow the instructions below to verify and update email addresses:
Verify the Email Address: Ensure the email address is correct in the system. Double-check for any spaces at the beginning or end of the address.
Check Focused Inbox in Outlook: For Microsoft Outlook users, Focused Inbox may be turned on. WorkDove emails might be routed to the "Other" folder. Please check this folder.
If you are not using Outlook and the email address is correct, please start a conversation for further assistance. We will check our email logs to determine if the address is bouncing and proceed from there.